by David Jameson | May 28, 2019 | Knowledge Base Articles
We use FastSpring to process payments for Gig Performer. As noted on FastSpring website, “Customers that are exempt from paying VAT or GST can prevent tax from being collected on their order by providing their valid VAT ID or GST ID at the time of purchase. For...
by David Jameson | May 26, 2019 | Knowledge Base Articles, OS X
If you’re running macOS Mojave (10.14) or newer (e.g, Catalina, 10.15), you need to give Gig Performer permission to use the microphone (I know – you’re using an audio interface, not the microphone, sigh) otherwise no audio will be received by Gig Performer. The...
by David Jameson | May 1, 2019 | Knowledge Base Articles, MS Windows, OS X
Depending on how particular AU, VST3 or VST plugins needed to be activated, it may be the case that the Gig Performer’s plugin scanner was unable to validate them. There are four main reasons this might happen: The plugin is proprietary, The plugin is 32-bit,...
by David Jameson | May 1, 2019 | Knowledge Base Articles
This issue mostly happens on Windows with incompatible ASIO drivers but it can also happen if a plugin crash due to its inability to handle sample rate changes that occur after that plugin has been loaded. Try one of the following: 1) Stop Gig Performer from...
by David Jameson | Apr 24, 2019 | Knowledge Base Articles, MS Windows
ASIO4ALL was originally designed to provide low latency support for audio interfaces that did not already support ASIO on Windows systems. However, depending on your configuration, your audio interface and its drivers, ASIO4ALL can either help or hinder. If you are...
by David Jameson | Mar 14, 2019 | Knowledge Base Articles, Misc
No refunds – sorry! As indicated on our Frequently Asked Questions page, Deskew Technologies, LLC has a strict no-refund policy once a customer has activated Gig Performer. We have a 14-day fully functional trial version so that potential customers can try out...
